Information and Services

You can use this form to report an adverse event you have experienced whilst taking a Green Valley product.We are legally obliged to collect adverse event reports and, where appropriate, report them to the health authorities. For this purpose, your personal data that could be used for identification, will be added as a pseudonym according to legal requirements when entered into our adverse event database. If you have experienced an adverse event or think you may be experiencing an adverse event, you should seek advice from a healthcare professional.

An adverse event is the development of an undesirable medical condition or the deterioration of a pre-existing medical condition following or during exposure to a pharmaceutical product, whether or not considered causally related to the product. An undesirable medical condition can be symptoms (eg, nausea, chest pain), signs (eg, tachycardia, enlarged liver) or the abnormal results of an investigation (eg, laboratory findings, electrocardiogram). Also add the other information we collect - e.g. overdose, interaction etc.

To report a suspected adverse event, you may call our hotline during business hours: 021-50541508. Outside business hours, you may send an email to our pharmacovigilance mailbox: pv@greenvalleypharma.com. In the contents please provide  “name, contact information and brief event description”. Subject to applicable laws and regulations, patient’s private information and data will only be disclosed to Green Valley's adverse reaction reporting related team. We will timely communicate and follow up with the person who has reported the possible adverse event. The data of the adverse event will be enter into Green Valley's safety database and reported to the relevant regulatory authorities in accordance with applicable laws and regulations.

The diagnosis and treatment of Alzheimer's disease is a complex and difficult process. As a prescription drug, Sodium Oligomannate Capsules should be prescribed only by physicians who are experienced in the diagnosis and treatment of Alzheimer's disease, and be used under their guidance. For patient questions that involve personal health conditions and medical issues, it need to be consulted with the physician who prescribed it. If you’re a healthcare practitioner, you are advised to follow the procedures stipulated by relevant policies and regulations to solve medical issues.

To verify the authenticity of Sodium Oligomannate Capsules, you may use Alipay to scan the QR code on the outer packaging.

Since Sodium Oligomannate Capsules is a carbohydrate drug and prone to moisture absorption (very hygroscopic), it should be properly stored  in a cool, drug place.Do not take it If improper storage causes the drug to become wet and lumpy.